Terms and Conditions

Shipping Charges

All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent UPS. Items that are too large or too heavy will be sent by truck. There is a minimum shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge.

Returns and Warranties

If you are not satisfied with a product, contact us within 10 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 20% restocking fee. materialstoragedirect.com inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. materialstoragedirect.com reserves the right to authorize product returns after 10 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 20% restocking fee.

Shipping and Handling

Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please call Customer Service. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.

Excluded Products

Please note that some products have exclusions. Contact Customer Service for a complete list of excluded items. Backordered and direct ship items cannot be cancelled or returned. These items are directly shipped from the manufacturer and we don't keep them in stock.

Limitations of Liability

In no event shall materialstoragedirect.com or any of its subsidiaries or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty Limitations

Except as specifically set forth herein materialstoragedirect.com makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples. Some states do not allow limitations on implied warranties so these limitations may not apply to you. The warranties set forth herein give you specific legal rights and you may have other rights that vary from state to state.

Prices and Errors

Prices and quotes are subject to change without notice. materialstoragedirect.com is not responsible for typographical errors.

Shipping Charges/Taxes/Delivery

You are responsible for all applicable sales and other taxes associated with the order. If applicable, a separate charge for taxes will be shown on materialstoragedirect.com’s invoice.

Amendments/Applicable Law

These terms and conditions may be amended at any time by materialstoragedirect.com. The laws of the State of Kansas shall govern these Terms and Conditions.

Copyright & Trademarks

Materials appearing on the materialstoragedirect.com web site are copyrighted by materialstoragedirect.com unless otherwise noted, and may not be used without the written permission of the copyright owner materialstoragedirect.com. Trademarks appearing at the Site may be owned and/or registered by parties other than materialstoragedirect.com, as denoted by express attribution or the clear implication of context. No representation contained at the site should be construed to authorize the reproduction, retransmission or other use of the trademarks of materialstoragedirect.com or other parties.
All orders submitted to materialstoragedirect.com via electronic mail are subject to approval by materialstoragedirect.com.